FAQ

It is important to us that our clients feel fully informed, comfortable and confident when working with us. That’s why we’ve made a list of key questions along with answers relating to our service offering. Browse through the information below, and if you have a question that isn’t included here, please feel free to reach out to us and we aim to respond to your enquiry within 24 hours.

"An investment in knowledge pays the best interest" - Benjamin Franklin

What does a 'full business review' actually mean?

How long does a business review take? What do we get from it?

Are you insured? Will my data be kept secure?

My company is struggling in a changing marketplace. Can you help us?

How do I know that Fresh Vision is the right consultancy support for me and/or my business?

We pride ourselves on offering clients a high quality 1:1 and bespoke service with no hidden agendas. We find open and honest communication with a methodical yet practical mindset is hugely beneficial to both parties. We can bring a wealth of knowledge to the table; the founder of our business has extensive personal experience working in practices of all sizes including magic circle firms, FTSE100 companies, high street practices and sole practitioners. Our knowledge base spreads across varying areas including Law, Financial Services, HR, Marketing, Practice and Office Management. The direct exposure to so many areas has broadened our understanding and focus on the underlying principles of success - self belief, strategy and processes. We are also always ready to learn something new - if it's something we've not come across before then we will make it our business to research and learn in order to assist you or your business more effectively, embarking on the journey together.

If you would like to learn more or have any specific questions about our service offering, please get in touch.

We offer a bespoke service for each and every client, and our reporting will be tailored around your specific requirements. Having your business "reviewed" usually involves:

evaluating the current business structure and division of roles
looking at your business plan documentation including targets
financial expenditure and operating costs
reviewing all practice procedures and internal policies currently in place
assessing productivity statistics and KPIs
quality of client data and suitability of any CRM / CMS in use
assessing in-house training or development structures
speaking to staff (if relevant) to discuss capacity and the allocation of work per role

Nb: the above is not an exhaustive list given each business has varying requirements; we can analyse as much or as little as you dictate.

Once the review is complete, we will give you a full business report detailing our findings and recommendations. We will present this to you either face to face or virtually, whichever is your preference.

Timescales will vary depending on your business size, structure, CRM and client bank. For a business up to 15 staff members we normally allow up to 3 days for the initial data gathering, however if the review is completed in two days then we will only charge you for two. Thereafter, we will collate, analyse and formulate the data before generating a bespoke business report which outlines our findings. This process can take up to two weeks but we will discus timeframes with you once we have more detail around your specific requirements. The final report will include suggested action points, key concerns, what is working well, what is lacking (if anything) and detail on any new processes we feel the business could benefit from. The report takes into account your current position in the market and considers in your 3 / 5 / 10 year business plans; our goal is to help you plan effectively as well as improve efficiency. The presentation takes 2-3 hours dependent on the business dynamics and report size.

Yes and yes. We hold full professional indemnity insurance with a reputable provider, and we are also registered with the ICO. Additionally, our IT devices are Cyber Essentials Plus certified which adds further security for all data handling.

Details of our Privacy Policy can be found here. We take client confidentiality very seriously and we will never disclose or share any of your data with any third parties (unless you have already provided your consent for us to do so as part of our work remit). Discretion is vital and we will work with you to ensure confidentiality is maintained at every stage of our engagement.

We can research what other businesses are doing to stay relevant and competitive in this fast-paced world, and we ascertain which ones are doing it best. We then work with you to devise a bespoke strategy using smart tools and effective planning methods in order to understand the implications of every option available to you. We do not just work on a quick fix solution for the short term, instead we help clients create a sustainable and effective foundation which they can rely on both now and in the longer term. Please get in touch to learn more about how we can help you and your business.

What are your fees?

Where do you operate? How do you deliver your services?

We are based in Kent and predominantly cover the whole of London and the South East, however this is not restricted and we are very happy to receive enquiries from businesses or individuals from other areas. Certain business services can also be conducted virtually, subject to IT access and system availability, or we can come to your place of business directly. We endeavour to make all of our clients feel as comfortable as possible whilst accommodating their requirements in the most time efficient and cost-effective manner we can.

Please call or email us with your query/ies and we will give you a call back at a mutually convenient time to discuss in more detail.

Given each business is different with different needs, our fees will vary accordingly. Ongoing ops or business support is charged on a daily rate, however an isolated project will incur an inclusive project price from start to finish based on man hours, complexity and input required. For our individual or more adhoc 'one off' services, we have an hourly or day rate which may suit those who are budget conscious. Regardless, our priority will always be the needs of you or your business; if work can be done virtually then we will utilise this option to minimise travel costs and maximise working time, however this will always be discussed at the outset. We adopt a transparent and honest approach with all our clients and will make you aware of any additional resources required at commencement or as soon as reasonably practicable. If we decide to work together, a contract outlining key terms and conditions will be generated for signature and a commencement date can be agreed.

Please email or call us initially so we can obtain a greater understanding of your requirements. We will do the rest.

Still have questions? Please reach out to us and we will get back to you ASAP.

Business Hours

Monday - Friday: 9am - 5pm
Closed weekends and Bank Holidays
Evening appointments available upon request

Call us - 07470 875917

Email us - info@freshvisionconsultancy.com